My phone number is already in use

If you are receiving an error message stating that your phone number is already in use, it’s possible that you’ve already registered for an RiaTicket account. If you’ve never signed up for RiaTicket, please fill out the details at our contact us area so that we may better assist you.

Delete my RiaTicket account

Yes, it is possible! You can delete your account from the app or the web. Please follow the details given at Delete my RiaTicket account

How to use Purchased Tickets?

For Tickets purchased with Credit or Debit Card : Once you purchase a ticket using your credit / debit card, you will see a QR code and that QR code is your ticket and you can directly proceed to the gate for check-in. (No need to visit any counter for real physical ticket or anything).

For Tickets purchased with Credit or Debit Card : Once you purchase a ticket using your credit / debit card, you will see a QR code and that QR code is your ticket and you can directly proceed to the gate for check-in. (No need to visit any counter for real physical ticket or anything).

Create a RiaTicket Account

You can create an account through the RiaTicket app using your mobile number. Once created, this mobile number can be used to login. You will get an OTP (your One-Time Code) on your registered mobile phone that is used as a password to log into your account.

How to validate or check in customers?

You can use Scan QR code link from the Store App.

When will the ticket revenue be credited to my account?

First make sure that you have provided required documents (as mentioned below) to your RiaTicket account representative.

Where can I track sold tickets details i.e. amount of sold tickets, number of tickets sold etc.?

After you logged into your partner account, click on top left corner that will open a set of left menu items for your selection. Select "Report" menu from that list and you will details on amount of sold tickets, number of tickets sold etc.

When will the ticket revenue be credited to my account?

First make sure that you have provided required documents (as mentioned below) to your RiaTicket account representative. List of required documents: For Indian Event/Service Partner: 1) PAN card copy 2) Cancelled cheque copy 3) GST Certificate (Incase you don't have a GST Certificate, please fill the attached Declaration form and send the same 4) TDS Declaration form Your RiaTicket account representative will collect these documents or you can send these documents over to us at support@riaticket.com For event that are scheduled on a given date, after that event is completed, the revenue generated from your ticket sales will be credited to your account between 3 to 10 business days.

How to Postpone and reschedule your event?

Your RiaTicket account representative will help you with Postpone and reschedule of your event. Please contact us at support@riaticket.com

How to cancel Purchased Tickets?

Some of our service providers / partners / cinema provide cancellation of confirmed tickets and it will reflect under ‘My Tickets’ on the app/website. Amount to be refunded , after cancellation, varies depending on cancellation policy of that particular service providers / partners / cinema.